FAQ
FREQUENTLY ASKED QUESTIONS
Still have questions?
If you cannot find the answer you need, contact our support team on WhatsApp for order assistance.
Wholesale Orders
How do I place a wholesale order?
Select a product and available size, add the required quantity to your cart, then complete checkout online. Contact us on WhatsApp for larger quantities or product sourcing requests.
What is the minimum order quantity (MOQ)?
Minimum quantity and volume pricing are shown on each product page where applicable. Availability is confirmed by product and size.
Can I get samples before placing a bulk order?
Contact our team on WhatsApp to confirm whether a trial order is available for the product you need. Availability and pricing are confirmed before payment.
Sizing & Products
How do I choose the right size?
Available EUR sizes are listed on each product page. Select a size before adding the product to your cart, or contact our team if you need help matching a market size.
Are your sneakers true to size?
Fit can vary by model. Review the product description and available size options, or contact our team before ordering if fit is critical.
Shipping & Delivery
How fast is dispatch?
Dispatch timing is confirmed after payment, stock, quantity, and destination review.
Do you have overseas warehouses?
Warehouse availability is confirmed by product, size and destination before dispatch. Contact our team for current local-stock options.
Payment & Returns
What payment methods do you accept?
Checkout currently supports bank transfer. Payment instructions are confirmed after the order details have been reviewed.