Customer information

Privacy Policy

Last updated: 15 July 2026

This store operates under the Kickrebel trading name. This policy explains how information submitted through this website is used to answer enquiries, process orders, arrange delivery and provide account support.

Information we collect

We may collect names, business contact details, billing and delivery information, account credentials, order records, product requests, customer-service messages, device information and basic website usage data.

Purposes and lawful bases

Information is used to take steps requested before a purchase, perform an order contract, protect the store and customers from fraud, meet accounting or legal obligations, provide customer service and pursue legitimate interests in operating and improving the store.

Service providers

Hosting, ecommerce, communications, payment, fraud-prevention, accounting and delivery providers receive only the information reasonably required for their service. Providers process information under their own terms and applicable data-protection duties.

International transfers

Wholesale orders may involve customers, systems and delivery providers in different countries. Where information is transferred internationally, the store uses the safeguards required by applicable law and limits the information shared to the operational purpose.

Retention

Enquiry records are retained while a request is active and for a reasonable follow-up period. Order, payment and tax records are generally retained for the period required by accounting, warranty, dispute and legal obligations. Account information remains until the account is closed, subject to records the store must keep.

Your choices and rights

Depending on your location, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent where processing relies on consent. Contact the store through the Contact page or WhatsApp and provide enough information to verify the request.

Cookies

Essential cookies support account, cart, checkout, language, security and session functions. Non-essential analytics or marketing cookies are used only when the related service and any required consent controls are enabled.

Security and updates

Reasonable administrative and technical controls are used to protect customer information, but no online service can guarantee absolute security. Material changes to this policy will be published on this page with a revised date.

Privacy contact

Send privacy requests through the Contact page or the published WhatsApp support number. The legal contracting entity for an order is identified on the related order confirmation or invoice.